At Lubora Luxury, we always strive to ensure your complete satisfaction and deliver our products with the best possible quality. To provide an exceptional customer experience that meets the expectations of our target customers, we outline below the terms and conditions for exchanges and returns:

1. Exchange & Return Period

Customers can request an exchange or return within 7 days from the date of receiving the order.

2. Exchange & Return Conditions

To process an exchange or return, the following basic conditions must be met:

• The product must be in exactly the same original condition in which it was received, with all attached tags and labels.

• The product must not have been damaged, washed, used, or exposed to perfumes or other odors.

• The original purchase invoice or order number must be provided to facilitate and expedite the process.

3. Cases Where the Store Covers Shipping Costs

Lubora Luxury covers all shipping and return shipping costs in the following cases:

• If the product arrives damaged or has an obvious manufacturing defect, such as a stitching defect, an incorrect size sent by the store, or damaged fabric.

• If a completely different product was sent from the one ordered, whether in terms of category, such as household staff or drivers’ uniforms, color, or size.

4. Cases Where the Customer Covers Shipping Costs

• If the customer wishes to exchange or return a product due to a change of mind, or wishes to change the size or color for a reason unrelated to the store, the customer is responsible for the return shipping cost and the shipping cost of the replacement product.

• Actual shipping fees or any additional payment-related fees will be deducted from the refunded amount.

5. Cases Where Exchange or Return Is Not Allowed

• More than 7 days have passed since the order was received.

• The product has been damaged due to misuse, improper washing, or failure to follow the clothing care instructions.

• Products that have been specially tailored or modified based on a customer’s special request, such as non-standard custom sizes.

6. Refund Process

• After the returned product is received and inspected by our team to ensure its condition and compliance with the requirements, the refund process will begin.

• The refund process takes 7 to 14 business days, depending on the card-issuing bank’s policy or the payment method used.

• If the payment was made through available installment services, refunds will be settled according to the policies and procedures of those companies.

7. How to Request an Exchange or Return

If you wish to request an exchange or return, please follow these simple steps:

• Contact our customer service team directly through the store’s approved communication channels.

• Provide your order number along with clear photos of the product you wish to exchange or return.

• Our team will review and verify the request, then provide you with the shipping method or all the necessary instructions to complete the process smoothly.

Lubora Luxury — We are always happy to serve you and meet your expectations for elegance and professional distinction.